Privacy Policy
Double J Therapy — doublejtherapy.com
Last updated: April 2026
Your privacy matters. This policy explains what information doublejtherapy.com collects, how it is used, and how it is protected.
Who we are
This website is operated by Jennifer James, RP (Qualifying), under the business name Double J Therapy. Our website address is: https://doublejtherapy.com. We keep all information confidential and in accordance with the laws outlined by CRPO. We do not solicit, send junk email or sell information to mailing or marketing sites. Any information you send is strictly used for internal purposes only.
Media
If you upload images to the website, avoid uploading images with embedded location data (EXIF GPS), as this information may be visible to visitors who download the image.
Embedded content
This site may include embedded video content from YouTube or other platforms. When you play an embedded video, that platform may collect data about you, use cookies, and monitor your interaction with the content in accordance with its own privacy policy.
1. What this policy covers
This policy applies to information collected through doublejtherapy.com only. It does not apply to information collected through Jane App, which operates under its own privacy policy. Booking appointments, client login, and any intake or payment information are handled entirely through Jane App and are governed by Jane’s privacy practices, which can be reviewed at janeapp.com.
2. Information we collect
This website collects a small amount of personal information in two ways.
Contact form
If you use the contact form on this site, the information you submit — your name, email address, and any message you choose to include — is sent directly to Jen’s email. This information is not stored on the website, not shared with any third party, and is used only to respond to your enquiry.
Newsletter sign-up
If you choose to subscribe to the Double J Therapy newsletter, your email address is collected and stored through Kit (formerly ConvertKit), a third-party email marketing platform. By subscribing, you consent to receiving periodic emails from Double J Therapy. You can unsubscribe at any time using the link included in every email. Kit’s privacy practices can be reviewed at kit.com.
3. What we do not collect
This website does not use Google Analytics or any other analytics tracking tool. This website does not use advertising networks or tracking pixels. No personal health information is collected through this website. Booking and appointment information is handled exclusively through Jane App and is not collected or stored by this site.
4. Cookies
This website may use basic cookies necessary for the site to function — for example, to remember your preferences or to enable the contact form. No third-party tracking or advertising cookies are used. You can disable cookies in your browser settings at any time, though this may affect how some parts of the site function.
5. How your information is used
Information collected through this website is used only for the following purposes:
- To respond to enquiries submitted through the contact form
- To send the newsletter to subscribers who have opted in
- To refer you to Jane App when you choose to book a consultation or appointment
Your information is never sold, rented, or shared with third parties for marketing purposes.
6. Third-party platforms
This site connects to the following third-party platforms. Each operates under its own privacy policy.
Jane App — booking, appointment management, and client records. janeapp.com/privacy-policy
Kit — newsletter delivery. kit.com/privacy
7. Data retention
Emails received through the contact form are retained in Jennifer James’s email account and deleted when no longer needed. Newsletter subscriber information is held in Kit until you unsubscribe, at which point it is removed from the active list in accordance with Kit’s data retention practices.
8. Your rights
Under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:
- Request access to any personal information we hold about you
- Request that inaccurate information be corrected
- Withdraw consent to the use of your personal information
- Request that your information be deleted, subject to any legal obligations to retain it
To exercise any of these rights, please use the contact form at doublejtherapy.com/contact.
9. Children’s privacy
This website is intended for adults. We do not knowingly collect personal information from anyone under the age of 18. If you believe a minor has submitted personal information through this site, please contact us and we will remove it promptly.
10. Changes to this policy
This policy may be updated from time to time. When changes are made, the updated date at the top of this page will be revised. Continued use of this website following any changes constitutes acceptance of the updated policy.
11. Contact
If you have any questions about this privacy policy or how your information is handled, please use the contact form at doublejtherapy.com/contact. Jennifer James, Double J Therapy, is the privacy contact for this site and will respond without undue delay.